Frequently Asked Questions and Answers
Customer Service (Monday-Friday, 8 a.m.-5 p.m. CT) 800-444-5015 or customerservice@holmescorp.com.- I've purchased my enrollment in the ePayroll Learning Center Store and haven't received my Access Code.
- I received my Access Code, but it doesn't seem to work.
- How do I get my username and password?
- I forgot my username and/or password. What can I do?
- My username and password no longer work.
- I've purchased enrollments for two people and received only one Access Code.
- I purchased my enrollment in the ePayroll Learning Center Store and never received an order confirmation.
- Now that I have an Access Code, when can I expect to receive my printed materials?
I've purchased my enrollment in the ePayroll Learning Center Store and haven't received my Access Code.
Your Access Code will be sent via e-mail within one business day of our receipt of your order. If you haven't received your access code within this time frame, please call
I received my Access Code, but it doesn't seem to work.
If you are experiencing trouble with your Access Code, please call 800-444-5015, Monday through Friday, 8 a.m.-5 p.m. CT, for assistance.
How do I get my username and password?
You should have received an Access Code within one business day of purchasing your course from the ePayroll Learning Center Store. Enter this Access Code in the top portion of the ePayroll Learning Center home page, and you will be led through the process of creating your own personal username and password.
I forgot my username and/or password. What can I do?
If you have forgotten your user name and/or password, contact our Customer Service Department, Monday-Friday, 8 a.m.-5 p.m. CT, by telephone at 800-444-5015, or by e-mail at customerservice@holmescorp.com.
My username and password no longer work.
The Fundamentals of Payroll 2006 Web-based course will be available until May 31, 2007. All 2007 courses will be availabe until May 31, 2008. If your class hasn't expired, please verify that you are using the correct username and password. If you still have issues, please contact customer service at 800-444-5015 or customerservice@holmescorp.com.
I've purchased enrollments for two people and received only one Access Code.
The one Access Code you received will allow you to enroll both people. Simply use the same Access Code twice to create each person's username and password.
I purchased my enrollment in the ePayroll Learning Center Store and never received an order confirmation.
An order confirmation is sent to the e-mail address you entered within one business day of purchasing your enrollment. If the e-mail address was entered incorrectly, you will not receive an order confirmation. Call 800-444-5015, Monday through Friday, 8 a.m.-5 p.m. CT, to confirm your order and receive your Access Code.
Now that I have an Access Code, when can I expect to receive my printed materials?
You will receive your printed materials within four days of our receipt of your order.